What We Do
Listening
Before jumping to solutions, Kenwood & Wells, LLC starts with Listening.
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What is the voice of your customers telling you?
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Are you listening for unarticulated needs?
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How are customer needs changing?
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What is the thinking of your staff, employees, associates, physicians and other providers about customers?
Offering Solutions
Improvements are specific an organization's culture.
Solutions may include:
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Patient experience plan development
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Assessments and Reinforcements of your experience plan
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Front line change management
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Creation of provider champion(s)
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Executive coaching
CXO Solutions
Considering the role of Chief Experience Officer (CXO) in your organization?
Contact Kenwood & Wells, LLC.
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Is your organization ready?
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How should the role be structured? Reporting relationships?
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How will you orient the executive / management team?
Human Resource Solutions
Need some HR assistance? Call Kenwood & Wells, LLC.
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Have a specific recruiting or on-boarding need? Contact Kenwood & Wells, LLC.
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Need an HR executive coach? Contact us.
TESTIMONIAL
"I have had the pleasure to work with Peggy over the years. She is smart, pragmatic and wise.
Peggy is responsive, quickly surveying a situation and proposing viable options.
She is a trusted partner."
DR. CLYDE M. CHUMBLEY / CEO / WISCONSIN MEDICAL SOCIETY
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